TY  - BOOK
AU  - Smith, Howard
AU  - Smith,Howard
AU  - Fingar,Peter
TI  - Business Process Management: The Third Wave
SN  - 0929652339
PY  - 2002///
CY  - Tampa, FL
PB  - Published by Meghan-Kiffer Press
KW  - Prozessmanagement
KW  - BPM
KW  - Reenginieering
KW  - Business Process Outsourcing
ER  -