Smith, Howard <br/><br/>
Business Process Management :  The Third Wave 
Howard Smith 
 - 1 st ed. 
 - Tampa, FL  Published by Meghan-Kiffer Press  2002 
 - 292 S. 
<br/><br/><label>ISBN: </label>0929652339  36,80 Euro 
<br/><br/><label>Subjects--Index Terms: </label>Prozessmanagement BPM Reenginieering Business Process Outsourcing